Health experts give thumbs up to Colten Care

The team at Colten Care’s Canford Chase in Poole

Community health professionals have given Colten Care top marks in a survey designed to identify areas of best practice and scope for improvement.

Respondents to the Colten Care poll included GPs, nurses, first responders, mental health teams and other medical specialists.

Elaine Farrer, Colten Care Operations Director, said: “The feedback from our professional peers sits alongside our annual resident survey to help us evolve and improve our services and ensure we consistently deliver the highest standards of care.”

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Altogether, 171 responses were received from external clinical experts who work closely with the family-owned provider’s 20 homes in Hampshire, Dorset, Wiltshire and West Sussex.

Twelve questions were asked to gather perceptions of Colten Care’s professional skills, care of residents and how welcome and looked after visitors feel at the homes.

Ninety-nine per cent of respondents felt the residents they know receive a high standard of care, while 98% said residents were treated with respect and dignity.

Among other findings, 99% of respondents said the in-home nurses had a good level of clinical knowledge, up from 96% in a similar survey two years ago.

All but one respondent said they would personally recommend the home they deal with to others compared to 87% who said they would happily recommend in 2015.

Four homes received full marks for every question. These were the Dorset homes Canford Chase in Poole, Newstone House in Sturminster Newton and Fernhill in Longham, along with Kingfishers in New Milton, Hampshire, which has recently gained an Outstanding rating from industry regulator the Care Quality Commission.

 

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