Care home with Prosecco picnics and inclusive waterslide retains CQC Outstanding

Bupa Eglantine Villa celebrates Outstanding

A Bupa care home boasting Prosecco picnics, an inclusive waterslide and its own cat has retained its Outstanding CQC rating.

Eglantine Villa, in Dartford, Kent, kept its place amongst Bupa’s nine top rated care homes following an inspection in September.

Joan Elliott, Managing Director for Bupa Care Services, said: “As our first ever Outstanding home, Eglantine Villa is really special for us and I’m so pleased to see it retain its rating.

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“What’s more, through our ‘Project Outstanding’ programme, we’ve been able to share their best practice. This has helped a further eight homes achieve an Outstanding rating.

“While retaining the rating is a huge achievement, it’s certainly not a surprise. Anyone who’s ever visited the home will know what a special place it is for residents, colleagues and visitors alike. I’m so happy to see it retain its status and look forward to celebrating with the team.”

The team at the home have set up a ‘wish tree’ to make residents’ wishes come true. In one example, staff organised a picnic at a nearby park with Prosecco and strawberries for a couple living at the home. Residents were also able enjoy the summer after staff set up an inclusive waterslide. After completing a risk assessment, staff helped wheelchair-bound residents onto inflatable chairs to enjoy the experience.

Vivian Laurent, General Manager for Bupa’s Eglantine Villa, explained the home’s empowering culture: “It’s about supporting residents to live as independently as they can, while also making sure they don’t miss out on the fun. There’s a misconception that life in a care home can be boring, but when I tell people about all the things we do, they’re amazed!

“We’re absolutely thrilled to receive the Outstanding rating again – it really is a testament to the hard work of everyone at the home. We genuinely think of ourselves as one big family, and I’m delighted that the inspectors could see this.”

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Andrew Seymour

The author Andrew Seymour

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