A West Yorkshire nursing home has been rated Inadequate after concerns were raised over infection control and staffing levels.
Roop Cottage Nursing and Residential Home in Pontefract, which provides residential and nursing care to up to 35 people, was rated Inadequate following an inspection in August.
Sheila Grant, CQC’s head of adult social care inspection, said: “When we inspected Roop Cottage Nursing and Residential Home, we found a disorganised service, where a lack of strong leadership was impacting on every aspect of people’s care.
“This was not a safe place for people to call home. Vulnerable people who rely on staff taking steps to protect them were unable to do so. Inspectors found serious safeguarding concerns, particularly where two people identified as a risk to each other’s safety, spent long periods of time together, and an unlocked, unsupervised kitchen area where pans were boiling, and a knife could be accessed.
“Leaders did not learn from previous incidents to protect people. Someone managed to leave via the kitchen, and no action had been taken to reduce the risk of this happening again.
“With regards to COVID-19, there were no systems in place to check if visitors were safe to enter the home. People and staff were not having regular testing, and staff were seen not wearing PPE appropriately or not wearing it at all.
“There was a lack of personalised care. People didn’t receive their meals when they wanted, we saw some people waiting two hours for their breakfast. The provider must ensure they take people’s personal needs into account when it comes to meal times.
“Staff didn’t feel supported and there was a lack of communication from the management team.
“Since our inspection, some improvements have been made around COVID-19 as well as other concerns highlighted. We will continue to monitor the service closely and will take further action if we are not assured it is making necessary improvements.”