WCS Care has become only the second UK care home operator to receive four Outstanding ratings from the Care Quality Commission (CQC).
The care home operator joins Helen McArdle on four Outstanding ratings after Rubgy’s Mill Green received the top accolade.
Christine Asbury, chief executive for WCS Care, said: “We work hard to ensure that people get the highest quality of care at every WCS Care home, so we’re delighted that a fourth home has been recognised as ‘outstanding’ by the CQC – that’s one in three across the group.
“Everyone living and working at Mill Green is incredibly proud of this achievement and we’re really pleased that we’ve been recognised for our highly responsive, effective and caring approach.
“Ensuring that people can enjoy their lives and carry on doing the things they’ve always done is the most important thing to us.”
Located in Newbold-on-Avon, Mill Green provides rehabilitation, respite and long-term residential care for people with physical disabilities or long-term conditions.
The CQC report said residents at Mill Green “were at the heart of the service” and that the team “understood the importance of being partners-in-care with people who lived at the home”.
It also recognised that the team “took time to understand people’s histories and dreams and encouraged them to be ambitious in making decisions about their day-to-day lives”, and how they treated “people’s right to choose how to live their lives” among the highest priorities.
One resident told the inspector that they were initially anxious about moving into a care home but were “overwhelmed” by the team’s “understanding, thoughtfulness and willingness to support them to regain control of their day-to-day life”.
The report added that residents felt the team were “polite, caring, real darlings” and “treat you like family” – a sentiment echoed by relatives who said “there’s a cheerfulness about the place”.
Mick Clarke, 53, grew up on his family’s farm before moving to Mill Green on Newbold Road, and said: “I love living at Mill Green – it truly deserves to be recognised as outstanding and I am proud to call it my home.
‘The team here are fantastic and make it a fun place to be – I’m a keen gardener and really enjoy craftwork, and the team are only too happy to support me to do the things I always have done.”
North-east based Helen McArdle was last week the first care home operator to post four Outstanding care home ratings see here.