WCS Care’s Dewar Close care home in Rugby, Warwickshire has retained its ‘outstanding’ CQC rating.
The home, which accommodates up to 43 people across three separate households, retained its top CQC rating following an inspection in May.
Christine Asbury, Chief Executive for WCS Care, said: “Our staff go the extra mile to deliver high quality care at every WCS Care home, so we’re thrilled to see so many examples of kindness and compassion from the team at Dewar Close, highlighted by inspectors.
“Our values and ethos are at the centre of everything we do and it really shines through in this report; something we’re all very proud of.
“However, we’re always looking to push the boundaries of innovation and creativity in care, and we’ll continue to find new ways of responding to the ambitions of people living in a WCS Care home.”
The CQC highlighted how “the management team and staff were exceptional in placing people at the heart of their service and home” and how there was a “strong person-centred and local community-based ethos”.
Inspectors said staff “treated people in a warm and friendly manner”, with one resident adding “the staff treat me very well; they are kind and helpful”.
The report also highlighted “innovative approaches” used at the service such as Person Centred Software’s Mobile Care Monitoring, and WCS Care’s investment in a Buddies Bungalow, where residents, relatives and the local community can meet with facilities including a café, table tennis and plenty of space for arts and crafts, as well as a secret garden.
Andrew Coles, Head of Product Management at Person Centred Software, said: “We continue to partner with WCS Care on its analytics projects. One area WCS Care has realised the benefits of using our Mobile Care Monitoring system is improving hydration levels through data analysis and is monitoring associated benefits such as falls reduction.”