Over 20 Staffordshire care homes are to receive unannounced visits over the next 12 months by consumer watchdog Healthwatch.
The watchdog’s initiative is designed to help raise standards and promote good practice, the Leek Post and Times reported.
Jan Sensier, chief executive of Healthwatch Staffordshire, said: “Our representatives are visiting adult care homes in the area to observe how the service is being delivered.
“We’re also talking to users, their relatives and carers as well as staff to build an accurate picture of patient experience and the standards of the service.
“Our findings, containing details of any areas of concern and our recommendations, will then be shared with service providers.”
The ‘Enter and View’ programme complements monitoring work carried out by Staffordshire County Council and the CQC.
Jan added: “The Enter and View initiative gives individuals a voice by helping them to speak up about their care – both good and bad.
“The programme enables us to visit any heath or social care provider, including care homes, hospital services and primary care services, including GP practices.
“And because we can attend unannounced, the projects provide a revealing insight into standards and performance in the same way that the retail industry uses mystery shoppers to measure customer service.
“The visits are not inspections but they do help us gather insightful feedback that will highlight areas of good practice as well any issues that need to be addressed.”