Understaffing and high agency usage has been highlighted at an ‘Inadequate’ rated care home in Essex.
Godden Lodge in Benfleet, which is operated by HC-One, was placed in Special Measures by the CQC following an inspection in December.
The CQC said: “People’s comments about the level of care they received was variable across the service. This was attributed to inadequate staffing levels, staff regularly being moved between the individual houses, high usage of agency staff and staff not having the time to spend with them.”
The inspection noted staff interactions were “task and routine led”, adding not all care plans carried enough information for the delivery of person centred care.
Additionally, the CQC noted evidence of staff support relating to incidents was not always recorded or appropriate and while end of life care plans were in place, the regulator said information of how to provide care was limited.
A lack of regular social activities was also highlighted with the CQC adding the home’s management had failed to provide assurance the service was well-led, that people were safe and that their care and support needs were being met.
An HC-One spokesperson said: “The health, safety and wellbeing of our residents is our number one priority, and we take all feedback from the Care Quality Commission (CQC) seriously.
“While we are pleased our colleagues were described as ‘caring’ and ‘friendly’, we were deeply disappointed by the CQC’s overall findings from the inspection in December. We acknowledge we fell short of the high standards our residents rightfully expect and deserve.”
The provider said a comprehensive action plan had been implemented immediately following the inspection and was being overseen by its regional team. It said this included updating care plans to reflect residents’ current needs and implementing robust medication monitoring processes.
HC-One said it was receiving additional support from the local pharmacy and its clinical team to sustain improvements in medicine administration.
The provider added that its Learning and Development team was supporting staff to ensure they had additional comprehensive refresher training.
“We’re pleased that since the inspection, we have reduced our reliance on agency staff, which means that our residents are receiving a greater continuity of care,” HC-One said.
“We are working closely with all relevant authorities and have already made progress since the CQC visited. We are determined to continue to make and sustain further improvements.”