‘Understaffed’ HC-One care home placed in special measures

Priory Gardens

An understaffed HC-One care home where relatives volunteered to help provide better care for their loved ones has been placed in special measures.

Priory Gardens in Pontefract, West Yorkshire, which provides care for up to 72 people, was rated Inadequate by the CQC following an inspection in May.

The CQC said: “People and relatives told us there were insufficient staff to provide safe and effective care. Many relatives advised us they came in to assist staff otherwise their relation would not be cared for properly.”

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The CQC highlighted the home had had no registered manager since December 2017 with a number of different managers filling the post leaving staff and people reliant on the service “unsettled and upset at the amount of changes”.

Medicine management at the home was also found to be unsafe with one person not receiving their correct dose for four days.

An HC-One spokesperson said: “The safety and wellbeing of residents is always our number one priority, and we take all feedback from the Care Quality Commission (CQC) very seriously.

“Following the CQC’s inspection in May, we took immediate action to address the challenges they have highlighted and we have made very positive progress over the last three months.

“We have appointed a new and experienced home manager, who will provide strong leadership within the home, and assigned dedicated care teams to each floor of the home so we can provide greater continuity of care.

“We continue to work closely with the relevant authorities to make and sustain improvements, and we are confident we will have made significant positive progress by our next inspection.”


Tags : CQCHC-OneInadequateRecruitmentspecial measures. CQC

The author Lee Peart


  1. What is particularly depressing is that the story quotes relatives as saying that the home was understaffed – but there is no factual statement from CQC as to what the staffing levels were!
    I have frequently encountered friends and family of residents who believe a home is understaffed when actually there is a carer attending to every 3 or 4 residents!
    How many staff did they have on duty and how many residents?
    Was the problem too many agency staff or insufficient numbers overall?

  2. Shortage of care staff is seriously an issue. I wish CQC is pressing the government to do something about it. Where is this home going to get the staff when people are not interested to work in care homes. This is not B&Q or McDonald’s job. If you are not able to deal with incontinent then it’s not for you. We need to address why the home has not got enough staff. The shortage is everywhere. CQC needs to face the facts.

  3. Personally I blame management. Directors were aware of what was happening but stuck their head in the sand as other HC-One homes in the area also having same issues. Ooh and guess what?….same management team!

  4. The home I formerly worked at was taken over by HC-One earlier in the year. To say that HC-One is the kind care company is an understatement to say the least. All the company wants to do is profit from the most vulnerable in society. We had a our staff to resident ratio slashed, activities budget removed altogether. By the time I left there were only 2 permanent nurses, the vast majority being made up by agency nurses. If you’re looking for a home for a relative I beg you, don’t choose HC-One.

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