Swiss Cottage Care Home run by Roseberry Care Centres has been rated ‘inadequate’ by the CQC following an inspection in February.
The home in Leighton Buzzard was rated inadequate for being safe, effective, responsive and well-led, and ‘requires improvement’ for being caring.
Inspectors found the home, which provides accommodation for 65 people who need nursing or personal care, to be “poorly maintained and visibly unclean in places”.
The report said: “The home had not been cleaned to an acceptable standard to prevent the risk of infection or provide an environment free from unpleasant odours. Procedures intended to reduce the risk of an acquired infection were not always followed by staff.”
No registered manager was in place, with the previous incumbent having left in October 2016. A new manager had been appointed and was awaiting registration.
Inspectors found that people were not always given their medicines as they had been prescribed and medical records were not completely updated.
Staffing was also found to be insufficient to meet people’s needs in a timely way with carers not receiving appropriate training and their performance not routinely reviewed.
People’s privacy and dignity was not protected with doors to rooms left open. Residents were also not always addressed appropriately in public areas.
To read the full report, click here.