A Halifax-based care home has received the worst possible rating from the CQC despite opening its doors less than two years ago.
Greetland-based care home Calderdale Retreat, which is licenced for up to 80 residents, was less than half full with 31 residents at the time of inspection in September 2017.
The CQC has reported that the home, which specialises in dementia care, has been placed into special measures, with the potential for urgent action following its review which found the home ‘inadequate’ across its five assessment categories; well-led, safety, effectiveness, leadership, responsive and caring.
When the inspectors arrived at the site at 10am, they found that 14 out of 19 residents in the nursing unit were still in bed.
Finding that the home was operating outside the law, the CQC stated: “Some people had clearly not been supported with personal care as we found strong odours of faeces and urine in people’s rooms. We saw one person had been incontinent of faeces and they had to wait an hour and a half for staff to support them, despite us pointing out this to the registered general nurse.
“We heard two people called out repeatedly for help. We looked for staff to inform but no staff were visible. We saw the registered general nurse seated at the nurses’ station and we asked them to attend to one of the people who was shouting for help. The unit manager, before seeing the person, told us there was nothing wrong with the person and they ‘just wanted attention’.
This service will continue to be kept under review and, if needed, could be escalated to urgent enforcement action. Where necessary, another inspection will be conducted within a further six months.
“We found continuing concerns in relation to the three key questions and therefore the service still was not providing safe, effective or well-led care and identified continued breaches in regulations. Although some minor improvements were evident, the key priorities for people’s basic care needs to be met, had not been addressed sufficiently.”