Two-thirds of the care workforce are ‘super excited’ about digitalisation, according to a new survey.
The findings came in new research by care management platform provider, Log my Care, which was prompted by the reports of a sector in crisis.
Log My Care wanted to assess whether an exodus of care workers leaving the sector is on the horizon and how technology can support them to stay.
The survey found the majority of social care workers are happy in their role with only 4% wanting to leave the sector.
According to the research, The future of care: an analysis of job satisfaction and technology in social care, the social care workforce is predominantly happy in their role.
Respondents had an average happiness ranking of 7.9 in which 1 was ‘very unhappy’ and 10 ‘very happy’.
Those in senior management roles appeared to be more satisfied (8.9) compared to those in frontline roles (8.2) or management positions (7.7).
Only 4% said they wanted to leave the care sector.
Findings from the survey also revealed a workforce that is drawn to the sector for altruistic reasons:
81% said that ‘purpose’ was ‘very important’ to them in their role, the most popular response from a predefined list.
56% selected ‘Knowing that the job was done well’ as the most popular type of reward compared to 24% selecting ‘money’.
83% reported that ‘passion for caring for others’ attracted them to the care sector and 77% selected ‘making a difference’ as a reason.
However, the stressors of the pandemic have exacerbated some of the unpleasant factors associated with working in social care:
45% reported that the ‘workload’ was the factor they disliked most about their role.
37% disliked their ‘work-life balance’ and 14% were unhappy with their ‘level of responsibility’.
When asked how digital they felt their workplace was already:
59% said their workplace was a beginner when it came to digital with a long way to go.
33% felt they were ‘digital experts’ and only 9% identified as complete novices.
Furthermore, there was a positive sentiment towards the digitalisation of social care:
67% said they were ‘super excited’ about the increasing digitalisation of the sector.
76% felt that the care industry needs to become more digital.
Sam Hussain, Founder and CEO of Log my Care, commented: “The reports of the care sector in crisis are at odds with the incredible dedication and optimism voiced by many of our customers in our daily conversations. We wanted to dig a little deeper with this research — to understand the sentiment in the sector, why so many people were leaving it and what place technology has in supporting them to stay.
“Although we were surveying an industry clearly in crisis, the passion and commitment of the people working in it is a light in the dark. We know technology can play a vital role in bringing change to the sector and by encouraging even the smallest care provider to go digital, we can begin to combat some of the problems highlighted by this survey.”