Tunbridge Wells care home reveals innovative service following £13m investment

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A new £13m Hallmark care home is raising the bar for luxury residential and dementia care through providing innovative, state-of-the-art service. CHP went along to check it out.

While touring the newly launched Chamberlain Court in Royal Tunbridge Wells, CHP was struck by the number of new care elements Hallmark has brought to its latest home.

Innovations include a ‘walk in’ and ‘musical therapy’ bath, a celebrations room and a luxury village hall area with an adjoining terrace which can be reserved for functions, an outdoor activity room and aviary.

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Specialist dementia care elements include sensory art designed by Hallmark design manager Hannah Cokeley and created by Spires Art.

Further dementia care elements on offer include doll therapy and pat dogs, as well as interactive laundry and kitchen areas and specially designed terraces.

Technology innovations include Wi-Fi access throughout the home provided by Sky and the Eclipse Nursecall Systems (ENS). ENS is a state of the art tablet and smartphone based technology which includes access to care planning packages and internet for residents.

ENS use infra-red technology to monitor when residents are out of bed during the night and software which provides 24/7 logged details of calls and attendance.

It’s nurse call system can be programmed to resident’s typical routines so that silent alarms are triggered and sent to smartphones when they are out of bed for longer than normal during the night.


Chamberlain Court is targeted at the high end, private paying resident offering all-inclusive packages for residents with weekly fees ranging from £1,450-1,500.

Fees include a weekly hairdressing appointment, manicure or back massage, pedicure, use of the cafe and chiropody. Other services provided by the home include a barbers and £50,000 cinema and home audio visual package installation provided by Clarke Infinity.

A daily lunch and dinners menu, which provides a choice of four dishes, comes with a wine list chosen by residents.

In a further innovation, GSG Group bain-maries are used to store and serve hot food from specially designed kitchen worktops in each of the home’s
dining rooms.

Bedrooms come in a range of sizes with three offering the potential to house couples.

The rooms feature Accora adjustable height beds with bespoke head and foot boards designed to maximise residents’ safety.

Challenging build

The home’s recent opening follows a challenging three-year build, which was interrupted when its building contractor went into bankruptcy.

Head of Land and Developments Sue Earrey told CHP the problems led directly to Hallmark’s creation of its own building construction company,

Sue told CHP: “With so many specialist care home contractors facing financial difficulties, we thought why not do it ourselves?”

Spectacular results

As CHP can testify, the results have been spectacular with Chamberlain Court set to offer a new level of premium residential, nursing and dementia care.

Hallmark Care Homes Managing Director, Avnish Goyal said: “I am delighted that Chamberlain Court Care Home in Royal Tunbridge Wells
is now officially open and welcome all of our new team into the Hallmark care home family.

“I am proud of everyone who has been involved in the building and opening of the care home, including Goldfinch Developments and the team involved in the grand launch.

“We are looking forward to making Chamberlain Court a part of the community providing outstanding care for residents in the future, enabling
them to live life to the full.”

Tags : Care HomeCare Home ProfessionalChamberlain CourtDementia CareHallmarkLuxury residential
Emma Calder

The author Emma Calder

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