Thousands of medical care records left in abandoned nursing home


A BBC investigation has found thousands of medical care records left unsecured in an abandoned Hampshire care home.

The video footage  shows personal files that were left at Westbury House in Hampshire following its closure in 2016.

When shown footage of the records lying unsecured in the home, Sharon Eppey, a relative of a former resident, said: “I am just amazed that it’s not been dealt with properly and it’s just been left like that. You just assume it’s been dealt with. I’m in shock.

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“When it was alright to treat people’s information like this? Why wouldn’t they close up a business and get rid of information like this?”

Not securing personal information can have a fine of up to £18m.

The Information Commissioner’s Office told the BBC: “All organisations have the obligation to keep personal data secure particularly when special category data such as medical information is involved.”

The home’s owner Dr Usha Navqi said she has hired a company to destroy the files.

Deborah Ivanova, Deputy Chief inspector for Adult Social Care in the south said: “In the case of a home closure the main concern of CQC is to ensure people are moved in a timely, caring manner to a new service which is appropriate to their needs. The provider is entirely responsible for ensuring that all care records are accurate and up to date.”

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The author Lee Peart

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