complaints Archives - Care Home Professional

Campaigner blasts ‘morally bankrupt’ care home evictions

Business Legislation by Lee Peart on April 17, 2019

Social care campaigner Jayne Connery has slammed care home providers who evict residents after their families have made a complaint.

Ombudsman publishes good practice guide for care providers

Best Practice Business Compliance Research by Lee Peart on March 15, 2019

The Local Government and Social Care Ombudsman has issued a good practice good sharing lessons from complaints to help adult social care providers improve their services.

Millions of people not raising concerns about their care, CQC finds

Business Research by Lee Peart on February 27, 2019

Millions of people are not raising concerns about their care but those that do see improvements, according to CQC research.

BREAKING NEWS: High complaint levels reflect social care pressures, says Ombudsman

Business Compliance Funding Legislation Research by Lee Peart on November 28, 2018

Pressures on the social care system have been reflected in a high number of upheld complaints, according to Local Government

Ombudsman publishes care home complaints guidance

Best Practice Business Compliance by Lee Peart on July 20, 2018

New guidance on better handling of complaints has been issued for care providers. Launched by the Local Government and Social

BREAKING NEWS: Report calls for improved complaints process in wake of nursing home scandal

Business Care home groups Compliance Operators by Lee Peart on June 26, 2018

A patients’ advocacy group in Northern Ireland has called for a more effective complaints process in the wake of a nursing home scandal. The call by the Patient and Client Council (PCC) in a new

Council rapped by Ombudsman over handling of care home relative ban

Business Care home groups Compliance Operators by Lee Peart on May 25, 2018

Liverpool City Council has been criticised by the Local Government and Social Care Ombudsman after a daughter was banned from

Ombudsman highlights the power of complaints

Best Practice Business Compliance by Lee Peart on November 20, 2017

A new Local Government and Social Care Ombudsman report says complaints play a key role in approving social care services.

EDITOR’S COMMENT: Care providers and families must work in partnership

Best Practice Business Compliance Corder's Column Opinion by Lee Peart on November 17, 2017

The issue of how care homes work with relatives and deal professionally with disputes and other challenges is a very

EXCLUSIVE: Residents’ relatives should never be demonised, says R&RA

Best Practice Business by Lee Peart on November 15, 2017

Judy Downey, Chair of The Relatives & Residents Association (R&RA), tells CHP families should not be afraid to speak about

1 2

Page 1 of 2