complaints Archives - Care Home Professional

Fewer than one in five councils have a separate social care appeals process

Business Research by Lee Peart on October 17, 2019

Fewer than one in five local authorities have a dedicated appeals process for social care, according to new research by Independent Age.

Complaints about adult social care fees and charging on the rise

Business Compliance Funding by Lee Peart on September 19, 2019

Consumers Feel The Pinch With Christmas Around The Corner

Complaints about the adult social care fees and charging are on the rise, The Local Government and Social Care Ombudsman has revealed.

Care home providers accused of ‘grudge evictions’

Business Research by Lee Peart on September 13, 2019

More than 2,000 elderly people were eviction from their care homes last year amid campaigners’ claims of ‘revenge evictions’.

Councils ‘making it impossible’ to learn from social care complaints

Business Research by Lee Peart on August 29, 2019

A lack of transparency among local authorities in England is “making it impossible” to learn from complaints made by the public about social care services, Healthwatch England has warned.

CQC research shows racial disparity in people raising concerns about their care

Business Compliance Research by Lee Peart on June 12, 2019

Research by the CQC has revealed people from a black and minority ethnic (BME) background are less likely to complain about the quality of their care than non-BME people.

Government called upon to overhaul care home complaints system

Business Compliance Legislation by Lee Peart on May 20, 2019

Campaigners are urging the government to grant care home residents stronger powers to complain.

Care homes evicted more than 2,000 residents in past year, BBC reveals

Business Compliance Research by Lee Peart on April 25, 2019

A BBC investigation has revealed that more than 2,000 residents were evicted from care homes in the past year, including some whose relatives had made complaints.

More care homes banning relatives who complain, charity warns

Business Research by Lee Peart on April 23, 2019

A charity has warned it is seeing more examples of care homes banning residents who complain about the treatment of their loved ones.

Campaigner blasts ‘morally bankrupt’ care home evictions

Business Legislation by Lee Peart on April 17, 2019

Social care campaigner Jayne Connery has slammed care home providers who evict residents after their families have made a complaint.

Ombudsman publishes good practice guide for care providers

Best Practice Business Compliance Research by Lee Peart on March 15, 2019

The Local Government and Social Care Ombudsman has issued a good practice good sharing lessons from complaints to help adult social care providers improve their services.

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