Tag Archives: complaints

BREAKING NEWS: High complaint levels reflect social care pressures, says Ombudsman

BREAKING NEWS: High complaint levels reflect social care pressures, says Ombudsman

Pressures on the social care system have been reflected in a high number of upheld complaints, according to Local Government and Social Care Ombudsman, Michael King.

Ombudsman publishes care home complaints guidance

New guidance on better handling of complaints has been issued for care providers.

BREAKING NEWS: Report calls for improved complaints process in wake of nursing home scandal

A patients’ advocacy group in Northern Ireland has called for a more effective complaints process in the wake of a nursing home scandal.

Council rapped by Ombudsman over handling of care home relative ban

Liverpool City Council has been criticised by the Local Government and Social Care Ombudsman after a daughter was banned from a care home for complaining about her mother’s treatment.

Ombudsman highlights the power of complaints

A new Local Government and Social Care Ombudsman report says complaints play a key role in approving social care services.

EDITOR’S COMMENT: Care providers and families must work in partnership

The issue of how care homes work with relatives and deal professionally with disputes and other challenges is a very topical and highly emotive area.

EXCLUSIVE: Residents’ relatives should never be demonised, says R&RA

Judy Downey, Chair of The Relatives & Residents Association (R&RA), tells CHP families should not be afraid to speak about poor standards.

ASK THE EXPERT: Managing the relative from Hell

Paul Ridout, Managing Director of Solicitors Ridouts Professional Services PLC, on how to deal with unruly resident family members.

Ombudsman responds to CMA care home probe

The Local Government and Social Care Ombudsman has responded to the Competition and Marks Authority’s (CMA) initial findings in its investigation into the care home market.

HC-One defends complaints record in Scotland

Leading care home provider HC-One has defended its care record following a raft of complaints in Scotland.
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