complaints Archives - Care Home Professional

CQC research shows racial disparity in people raising concerns about their care

Business Compliance Research by Lee Peart on June 12, 2019

Research by the CQC has revealed people from a black and minority ethnic (BME) background are less likely to complain about the quality of their care than non-BME people.

Government called upon to overhaul care home complaints system

Business Compliance Legislation by Lee Peart on May 20, 2019

Campaigners are urging the government to grant care home residents stronger powers to complain.

Care homes evicted more than 2,000 residents in past year, BBC reveals

Business Compliance Research by Lee Peart on April 25, 2019

A BBC investigation has revealed that more than 2,000 residents were evicted from care homes in the past year, including some whose relatives had made complaints.

More care homes banning relatives who complain, charity warns

Business Research by Lee Peart on April 23, 2019

A charity has warned it is seeing more examples of care homes banning residents who complain about the treatment of their loved ones.

Campaigner blasts ‘morally bankrupt’ care home evictions

Business Legislation by Lee Peart on April 17, 2019

Social care campaigner Jayne Connery has slammed care home providers who evict residents after their families have made a complaint.

Ombudsman publishes good practice guide for care providers

Best Practice Business Compliance Research by Lee Peart on March 15, 2019

The Local Government and Social Care Ombudsman has issued a good practice good sharing lessons from complaints to help adult social care providers improve their services.

Millions of people not raising concerns about their care, CQC finds

Business Research by Lee Peart on February 27, 2019

Millions of people are not raising concerns about their care but those that do see improvements, according to CQC research.

BREAKING NEWS: High complaint levels reflect social care pressures, says Ombudsman

Business Compliance Funding Legislation Research by Lee Peart on November 28, 2018

Pressures on the social care system have been reflected in a high number of upheld complaints, according to Local Government

Ombudsman publishes care home complaints guidance

Best Practice Business Compliance by Lee Peart on July 20, 2018

New guidance on better handling of complaints has been issued for care providers. Launched by the Local Government and Social

BREAKING NEWS: Report calls for improved complaints process in wake of nursing home scandal

Business Care home groups Compliance Operators by Lee Peart on June 26, 2018

A patients’ advocacy group in Northern Ireland has called for a more effective complaints process in the wake of a

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