Pressures on the social care system have been reflected in a high number of upheld complaints, according to Local Government and Social Care Ombudsman, Michael King.
A patients’ advocacy group in Northern Ireland has called for a more effective complaints process in the wake of a nursing home scandal.
Liverpool City Council has been criticised by the Local Government and Social Care Ombudsman after a daughter was banned from a care home for complaining about her mother’s treatment.
A new Local Government and Social Care Ombudsman report says complaints play a key role in approving social care services.
The issue of how care homes work with relatives and deal professionally with disputes and other challenges is a very topical and highly emotive area.
Judy Downey, Chair of The Relatives & Residents Association (R&RA), tells CHP families should not be afraid to speak about poor standards.
Paul Ridout, Managing Director of Solicitors Ridouts Professional Services PLC, on how to deal with unruly resident family members.
The Local Government and Social Care Ombudsman has responded to the Competition and Marks Authority’s (CMA) initial findings in its investigation into the care home market.