Jesmund Nursing Home in Sutton, south west London, has been rated ‘inadequate’ by the CQC and placed in special measures.
An inspection in February found the home, which provides nursing or personal care for people living with dementia and other mental health conditions, inadequate for being caring and well-led, and ‘requires improvement’ for being safe, effective and responsive.
Debbie Ivanova, CQC’s Deputy Chief Inspector of Adult Social Care, said: “We have taken urgent action to restrict any new admissions to Jesmund Nursing Home and requested weekly updates from the provider in regards to any incidents and accidents that occur and how these are managed.
“We are considering any additional action that we may need to take to further protect people from harm and will report on this when it is complete.”
Previous inspections in August and December found the services in breach of several regulations.
During the February inspection, inspectors observed numerous examples where staff failed to treat residents with dignity and respect.
Staff failed to respond appropriately when people needed help or assistance and people were left in food stained protective garments. Staff were also observed walking past people in pain or discomfort without acknowledging them.
One person, who repeatedly asked for their inhaler in another room, was heard to say: “I’d go and have a look myself but you’d push me back in the chair as usual.”
People were found not to be supported with their continence needs, leading to lingering odours.
Residents were also not supported in a dignified or respectful manner during meal times. One person was fed food despite being in the middle of a heated exchange with another resident.
Inspectors found the registered manager did not have a system to review and learn from key service information, including processes for reviewing incidents such as complaints or data relating to infection rates or hospital admissions.
The registered manager’s care plans audits did not identify that people’s care records had been updated in response to changes to their care and did not have systems in place to review the interactions between staff and residents.
To read the full report, click here.