Sussex Health Care’s (SHC) Longfield Manor in Horsham has been told to improve by the CQC for the third consecutive time.
The home, which can accommodate up to 60 people with a variety of physical and mental health needs, was rated ‘requires improvement’ following an inspection in March.
The CQC said: “At the previous inspection in July 2018 we found four breaches of regulation in relation to safe care and treatment, staffing, person-centred care and governance. At this inspection we found that the provider continued to be in breach of these four regulations and was in breach of one new regulation in relation to dignity and respect.”
In its report, the CQC identified elements of moving and handling practices that did not always ensure the safety of people.
“The provider had not always fully assessed, and mitigated the risks, associated with repositioning people and the periods that people spent in their wheelchairs,” the CQC said.
The report added that people did not always ensure that staff has the training and skills to meet people’s needs.
A SHC spokesperson said: “We are extremely disappointed with the rating received from the CQC in its latest report. Substantial improvements to the service have been made by the home which were acknowledged by the inspectors on the day but, frustratingly, are not fully reflected in the report. Significant investment has gone into the service to ensure we are delivering high-quality care and support to those we look after. We are pleased that the report notes the compassionate care staff are providing at the home, the responsiveness of management and that residents and their families feel improvements are being made. Continuing on this path is our priority to consistently enhance the care we provide and ensure the home goes from strength to strength.”
The report came as Sussex Police provided an update on a safeguarding investigation into homes run by SHC.
“The police and multi-agency safeguarding investigation commenced as a result of safeguarding concerns for a number of patients at nine Sussex Health Care premises,” a spokesperson said.
“Sussex Police was originally alerted as a result of safeguarding alerts relating to 43 residents, of which 13 died.
“Eleven people have so far been interviewed under caution in connection with the investigation.”
SHC said it was cooperating “fully and openly” on their investigation.