Surrey nursing home rated Outstanding

White Horse

The White House Nursing Home in New Malden has been rated Outstanding by the CQC.

The service achieved Outstanding for being Well-Led and Responsive following an inspection in January.

Director Rahim Nurmohamed told Care Home Professional: “We are delighted. It’s been a real team effort to achieve this recognition. We will continue to doing what we are doing to provide the best possible care.”

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The CQC said the home’s management were “approachable and interested to hear suggestions from people, their relatives and staff about improvements”, and encouraged and supported staff to deliver high quality care.

Inspectors also singled out the “exceptionally compassionate and supportive” end of life care provided by the service.

The White House was awarded a Gold Standards Framework accreditation with Beacon status in 2016 – the highest status for training and support systems for end of life care.

The CQC also highlighted the wide range of activities held by the service and its strong links with groups in the local community, including a nursery and school, university students, entertainers, musicians, religious leaders and volunteers.

Debbie Ivanova, CQC’s Deputy Chief Inspector of Adult Social Care, said: “The service clearly understands the importance of delivering high quality, person centred care and the need for people using the service to continue to live their lives within the home and maintain links with the people they care about and the wider community.”

Tags : CQCOutstanding

The author Lee Peart

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