Head of Marketing, Hayley Levene, provides insight into Leaders in Care Headline Sponsor and leading quality and risk management software provider for care home operators, Radar Healthcare.
What made you decide to sponsor this year’s Leaders in Care Awards?
Over the last year, we’ve seen first-hand how difficult it’s been for care professionals, and when the opportunity arose to be a part of celebrating their hard work and dedication, we just couldn’t turn that down. I often speak to healthcare organisations about the challenges they face and I never fail to feel inspired after speaking to them. We’re really proud to both work with and support them with some of these challenges.
How does using Radar Healthcare help providers minimise risk potential?
Radar Healthcare helps providers minimise risk through a few different ways. They’ll have one central risk register that they can use to manage risks, understand scores, take more control and set up improvement plans to minimise these. They can also automatically link incidents, action plans, performance and pretty much anything they’ve inputted into the system to their risk management process. For example, if a group of care homes was experiencing a lot of complaints in a particular time period, the system would automatically trigger potential risks to their brand reputation or even financial loss. The relevant people would then be notified to take action and follow the right processes.
A huge focus for us is continuous improvement, the software helps providers foster a culture of improvement and openness by providing the necessary visibility and toolsets to drive real change.
What I think is equally as important though, is shifting from only focusing on mitigating risks, to enabling a more strategic look at risk – for example, where there may be low risks with positive outcomes – is it worth doing? We need to look at risk in a different way by taking a strategic approach to allow organisations to feel confident in the risks they can and can’t take.
How do you use Predictive Analytics to do this?
We’ve just launched our initial Predictive Analytics – in the simplest terms, we like to think of it as a crystal ball, tracking events to understand the probability of something happening if you don’t act. We’re also working on something really intelligent, using AI and machine learning to track additional points of information. This could be incidents logged in the system, performance stats or data from sources external to Radar Healthcare.
An example could be – the system is tracking lots of falls, and the AI has detected through a pattern that all the falls seem to be happening in a particular location and when you have slightly fewer staff working. The system can not only highlight this but also provide a prediction of the probability of it happening again if you don’t take action; it can also initiate a number of tasks that are automatically sent to the people who need to see them.
Essentially, we’re automatically shifting our way of working to proactively managing risks rather than reacting after something has happened. With this sort of technology, care professionals no longer need to rely on lengthy manual processes of analysing data and waiting for reports, which in reality sometimes mean it becomes too late. Ultimately, all technology should be making life easier for people so they can spend more time providing care.
How does using your software help providers improve care quality and achieve higher CQC ratings?
When it comes to CQC ratings, a lot of the hard work and drive for improvement still comes from the people in those organisations, and I think it’s important to mention that. What we do is make it easier to manage. So, our software will instil standardised ways of working, provide the evidence they need in just a few clicks, automate improvement plans, trigger actions and do all the tracking in real-time, so organisations can then shift to work more proactively and improve care quality. If everything is manual, it can be very difficult to improve care quality. This is because it takes so long that by the time reports are completed, there have been missed opportunities to evidence improvement.
Care providers are facing increasing cost pressures. How do you help homes save money and time?
Our software helps care providers work more efficiently – it’s easy for a software provider to say we’re saving them time, but what we’re actually doing is helping them be more productive with their time. Taking North West based independent paramedic led ambulance provider, Spark West, as an example; rather than spending 4 hours completing manual audits, staff can instead spend that time more productively because Radar Healthcare is giving them time back.
In terms of financials, we provide an all-in-one solution for all quality and compliance related activity, so we ensure customers aren’t having to purchase multiple systems, ultimately saving money.
Sanctuary Care, which has replaced eight systems with one, said: “Radar Healthcare has transformed the way Sanctuary Care uses systems and how we access our data, within our homes and across our central teams. Prior to Radar Healthcare, we were operating eight systems with lots of information that were not really talking to one another, which took valuable time in keeping up-to-date and finding the information we need.”
However, we don’t just help our customers save money, we help them make money, by evidencing excellence and promoting their organisation as being best-in-class for multiple reasons. One customer recently won a significant tender, due to the hard work they’d put into improving their services, and they could easily evidence all of this as part of the tender process.
How do you help ease staffing pressures for providers?
Where organisations are facing staffing pressures, we can integrate with their HR systems, so we can automatically trigger processes and notifications to the relevant people so they can act quickly. One of our customers, Walsingham Support, used Radar Healthcare during the pandemic to get a centralised overview of where pockets of staff were self-isolating or teams needed more support. They set up a separate form for staff members to fill in, so managers could immediately look at the bigger picture. It also enabled them to influence local councils to increase testing. You can set up any process in Radar Healthcare and encourage staff to fill this in to evidence the need for extra support or even extra services in the local areas.
How have you helped care providers stay up-to-date with the changing regulatory environment?
Our software provides one central source of truth for both organisations and any regulators they report to. It means that whenever they need to evidence they’re compliant – by using the correct policies, putting quality improvement plans in place, reporting on the right things and providing safe care – they can get this information in just a few clicks. A vital measure of compliance regulation is auditing. With Radar Healthcare, they can complete a wide range of audits such as health and safety, KLOE, and clinical audits, and then any issues are flagged which automatically trigger action plans to prevent future discrepancies. We also keep on top of the CQC’s updates and strategies and share lots of useful guides, blogs and best practice examples from other care providers with our customers. We want to make sure they don’t feel alone and are assured that we’re keeping them informed of any changes we know about. We want them to succeed – we’re not just a supplier, we’re a partner.