SUPPLIER FOCUS: Questions you should be asking your technology vendors

James Paterson no background

James Paterson, founder of no-code admin automation software, looks at how a new generation of tech solutions may help the care sector address some perennial issues.

You could say at almost any point in the past 15 years ‘the care sector has never faced greater challenges’ but the unique pressures of COVID-19 on top of government financial squeezes, candidate shortages, an increasing compliance burden and bureaucracy make this year stand out.

So, with increased financial pressures and growing challenges leaving care providers having to do more with less, what are the options for more efficiently using the finite resources you have available?

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Technology has long promised to automate or speed up many previously manual activities; saving costs and helping people become more productive. Yet, it hasn’t fully delivered on this promise – inflexible, costly and complicated tech solutions have often merely shifted the problem from the cost of inefficient processes to the cost of clunky technology.

A care client told us recently: “The care industry is littered with tech platforms that don’t address the needs of their end users or are cumbersome, costly and time consuming to implement.”

It is therefore not difficult to see why many processes within the care industry remain manual. However, before you write it off, there is a growing trend for self-build in tech from outside the care sector that is fundamentally changing what’s available and creating exciting opportunities for care providers.


Things have moved on – a proliferation of no-code applications and services mean you can now implement customisable tech solutions that solve specific challenges without the need for costly development. The result? It gives you, as the buyer, greater power and agility. More affordable than traditional IT solutions, these easy to implement flexible platforms also come with great user interfaces.

Consequently, you can expect more from both your existing and new suppliers. Here are some questions you should be asking and the answers you can demand from any technology provider.

  1. How quickly can the solution be deployed?

Turnaround times should be a matter of days or weeks, not months.

  1. Is it easy for my staff to use?

Solutions should be intuitive and there should be minimal training needed.

  1. How much control do I have?

Solutions should be highly customisable to meet your exact requirements.

What if our requirements change? Changes should be able to be done in-house or quickly with minimal cost?

  1. Does it integrate?

New platforms should allow easy and speedy integration with your existing systems.

With positive answers to these questions increasingly becoming standard; the promise of tech as a real enabler of efficiency within the care sector is a reality.


I founded the platform to allow clients to automate complicated administrative tasks and paperwork through a straightforward, no-code interface.

As an ex-lawyer with a tech background, I was no stranger to complex paperwork but the unique administrative burden within care left me awestruck at what the sector has to overcome to get even simple tasks done. That’s why is here to help – not only in solving your many admin challenges but enabling you to save significant time and costs and reduce risk.

If you are finding paperwork and administration time consuming, costly and liable to risky mistakes, we would love to speak with you. Please contact me directly at or take a look at our services for the care sector at

Tags : Care Management SoftwareCare Planning SystemPlainly.comTechnology

The author Lee Peart

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