Suffolk home celebrates Outstanding rating

CQC Outstanding

Residents and staff at a Suffolk care home have celebrated achieving an Outstanding Care Quality Commission (CQC) rating.

White Gables Homes in Felixstowe received the top CQC accolade following an inspection in January, the Ipswich Star reports.

Home manager Alison Hudson said: “We are absolutely delighted. The staff have worked so hard and it’s just lovely that it’s recognised. Given how very few homes in the country have it (an outstanding rating) we are just absolutely thrilled.”

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Only around one in 200 UK homes have been recognised as Outstanding by the CQC.

Ms Hudson added: “The staff are amazing. They are so appreciated for all their hard work and their love for the residents.”

Following an inspection in January, the regulator praised the home for its “outstanding and extremely compassionate carers who consistently demonstrated empathy, understanding and warmth”.

Inspectors rated the home Outstanding for being caring and well-led with Good ratings for being safe, effective and responsive.

The report said: “Staff understood the importance of gaining people’s consent to the care they were providing to enable people to be cared for in the way they wished.

“People were consistently treated with outstanding kindness, respect and compassion.”

White Gables, which housed 37 residents at the time of the report, has been owned by Jacqui and Clifford Lewis for 15 years.

Tags : CQCOutstanding
Lee Peart

The author Lee Peart

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