An Inadequate rated Liverpool care home had staff who were “overstretched and under stress”, a CQC report has revealed.
HC-One’s Knowsley Manor Nursing Home in Huyton was rated Inadequate by the CQC following an inspection in October.
The CQC reported: “There were not enough staff available to keep the home safe and meet people’s needs in a safe and timely manner.
“One staff member told us, ‘There is never enough staff. We run around like headless chickens.’ One person’s relative told us, ‘The carers are fantastic; there is just not enough of them’.”
The CQC added: “People were not receiving personal care in line with their care plans. Records showed that some people had not received a bath, shower or had their hair washed for a number of weeks.”
The report added that people’s medication was not safely managed and the home was “unclean” and “unhygienic” with “unpleasant smells”.
A spokesperson for Knowsley Manor apologised for falling short of the “high standards of care our residents and their loved ones rightfully expect and deserve”.
HC-One said it was working “exceptionally hard” to make urgent improvements at the home which are being overseen on-site by its senior regional team.
The care home operator said staffing levels had been improved to increase time spent with residents with its learning and development team delivering refresher training so that teams have the skills required to deliver best practice.
HC-One added it was “working hard” to recruit a new home manager despite the “unprecedented nationwide recruitment challenges in the care sector” and had allocated an experienced Turnaround Manager to lead changes at the home.
The spokesperson added: “We are working closely with the local authority, our local Health and Care Partnership, and the CQC, to embed positive changes at the home, and we will continue to monitor the quality of care using our own internal assessments. We know there is still work to do to put things right, but everyone is determined to make and maintain the necessary improvements.”