Staff at Balhousie Luncarty care home are celebrating after receiving high grades for their leadership, wellbeing and staffing.
The Care Inspectorate has awarded the 29-bedroom care home with three Grade 5s, the body’s second highest rating, after an inspection praised the “warmth and respect” of staff and a team working closely to promote best practice.
The Grade 5s, which carry the rating “very good”, are a first for Balhousie Luncarty and follow the the appointment of Home Manager Lynn Phillips, who took up the post less than a year ago.
Lynn, formerly Deputy Manager at Balhousie Glens in Angus, was lauded by the Care Inspectorate for having an open-door policy for residents and staff. She has also overseen a recent refurbishment of the care home, including public rooms and the home’s bedrooms, with input from residents.
“I’m lucky to be working with such a committed, caring team here at Balhousie Luncarty, which visitors tell us is evident as soon as they step over the threshold to the home,” Lynn said.
“I believe that strong relationships and involving everyone is the key to running a good care home, and that’s something we have here. I’m proud of the whole team for helping to achieve our first set of Grade 5s.”
The Care Inspectorate said: “Staff were calm, compassionate, used good humour and showed a very good level of skill in every aspect of the care and support they offered to people. We saw some very good examples of warmth and respect being given which promoted positive relationships and a relaxed environment throughout the home.”
The report praised Balhousie Luncarty’s activities and its “happy and sociable” mealtimes, as well as new menu offerings, which are part of a company-wide relaunch of catering under new Hospitality Manager David Blackwood. One resident told inspectors: “It’s like going to a restaurant every day – superb.”
Jill Kerr, Group Chief Executive Officer with Balhousie Care Group, said: “Lynn and her team work extremely hard to make Balhousie Luncarty a place where residents are happy, active and involved in the decision making of running the care home. That’s what we strive for across the group. I’m delighted to see that hard work rewarded with their first Grade 5s.”