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John Wills

John Wills House has become Bristol-based charity St Monica Trust’s first CQC Outstanding rated care home.

The nursing home, which offers respite and rehabilitation services as well as specialist dementia care, joined the top 4% of adult social care services following an inspection in July.

The CQC highlighted the “family” atmosphere at John Wills House where everyone was “respected and treated equally”.

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Care home manager, Wendy Leaman, said: “The feeling of being a ‘family’ is at the heart of everything we do at John Wills House. No individual is more important than anyone else and we all work together as team – supporting each other and sharing our experiences, just as real families do.

“This Outstanding rating is a reflection of our ‘family’ approach to care and everyone, from the housekeeping, catering, portering and administration teams, to the nursing and care teams and all our volunteers, has contributed massively to this achievement.”

The CQC observed “consistently kind and compassionate care from staff who were observant and focussed on people’s well-being” and noted that “there was a strong culture of joint ownership within the whole staff team and senior management to achieve exceptional outcomes for people through effective team work, feedback, governance and improvement”.

St Monica Trust’s Chief Executive, David Williams, said: “My congratulations go to Wendy and her entire team on becoming the first St Monica Trust care home to achieve an Outstanding rating. What is particularly pleasing, is the improvement shown on their previous CQC inspection where the service was rated overall as Good and Wendy’s leadership as Outstanding.

“The desire to continuously improve is a reflection of the dedication and commitment displayed by the John Wills House team on a daily basis. This is an achievement that the entire organisation can take great pride in and I can’t think of a better way to start what will be the Trust’s 100th anniversary year.”

Tags : Best practiceCQCInnovationOutstanding
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The author Lee Peart

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