Staff and residents are celebrating at Rosebank Care Home in Oxfordshire after being rated ‘Outstanding’ for a second time.
The specialist dementia care home, which is led by husband and wife, Jane and Gerry Roberts, kept its place among the top 4% of adult social care services following an inspection in January.
Jane said: “We’re absolutely delighted to receive an ‘Outstanding’ CQC for the second time. We strive to provide the best possible care to our residents and ensure this is ‘their’ home.
“The commitment of the team that is highlighted in the inspection report is what makes our home outstanding and I would like to thank them for always delivering the best quality of care possible.”
Staff were commended for “enhancing resident’s well-being and improving their quality of life” and going the extra mile to grant people’s wishes and provide activities and experiences that met their individual needs.
Lifestyle Support Coordinators are central to daily life at the home and work closely with residents to develop a varied and interactive programme of activities and events each and every day.
One resident’s relative said: “Staff are extremely caring here, I cannot fault it. They are welcoming and so friendly.”
Inspectors noted Rosebank recognised people’s diversity and had policies in place that highlighted the importance of treating everyone equally, stating: “People’s diverse needs, such as their cultural or personal well-being needs were reflected in their care plans.”
The CQC also reported that care plans highlighted the importance of respecting privacy and dignity and observed staff treating people with dignity and respect. One relative commented: “Everybody is treated with respect and dignity, and as an individual.”
Rosebank has also gained a ‘Platinum’ award for the Gold Standards Framework (GSF) for delivering the highest standards of care for people in the final years of life.