Skills for Care, a not for profit organisation that helps social care organisations train and improve their workers, has urged employers to put strong social care values at the heart of all care and support services.
A recent survey by the organisation suggests that employers taking a values based approach to recruitment and retention are reaping the rewards.
A range of social care organisations took part in the research which compared key performance indicators of organisations using a values based approach to recruitment and retention, against others using more traditional methods.
On the whole, employers using a values based approach to recruitment and retention reported:
- staff performed better
- staff had stronger care values
- a lower staff turnover
- a positive return on investment.
Employers said the biggest positive change was that it enabled them to identify attitudes and attributes which they believed could not be taught or learnt.
Linfield Care, one of the participants in the exercise reported: “People are unique; you cannot have a text book approach for all.”
The majority of employers also stated that staff employed and supported using a values based approach perform better than those recruited through traditional methods, based on indicators such as absence and punctuality. The research also suggested they possess stronger care values than those recruited through traditional methods, such as respect, empathy and compassion.
Employers reported that the improvements to quality of care outweighed the costs (with the exception of investments in personality profiling tools).
Analysis of the results reveals a positive return on investment from implementing a values based approach to recruitment and retention – for every £1 spent, there is a return of £1.23 in terms of cost savings, Skills for Care calculates.
Staff turnover was 5.6% lower amongst employers using a values based approach to recruitment and retention than those using traditional methods.