A care home owner from the picturesque Shropshire village of Kynnersley has contacted Care Home Professional to point out that they have achieved an Outstanding rating from the CQC, and they are in the Central area.
The CQC releases inspection reports in batches. Within the latest two sets, which covered inspections of over 180 care homes in the Central region, not a single care home or domiciliary care provider achieved the Outstanding rating.
But Deansfield Residential Care Home, a family business owned and run by Liz Dyson, was not among the latest CQC releases, and is the proud recipient of a rare Outstanding inspection report.
Ms Dyson, who runs the home with her daughter, says that the home caters for around 15 residents, almost all with dementia.
At the time of the CQC inspection in September 2015, there were 11 residents and five staff, all of whom spoke to the official.
“Everyone we spoke with was happy with the care they or their loved one received. Staff knew people well and had positive relationships with them. The registered manager ensured that staff fully understood people’s needs before they were admitted to the home. Visitors were made welcome and people were supported to keep in contact with people who were important to them.
“People felt their dignity was promoted by staff and that staff were respectful and polite to them at all times. The service provided home cooked food and meal times were made a relaxed sociable experience for people and their families who chose to eat with their loved ones,” the CQC inspection report, released last month, said.
Referring to Ms Dyson, the report continued: “The registered manager and provider were both experienced health and social care professionals who believed in focusing on individualised care and ensuring a good quality service. Staff told us they felt supported by the management team and considered the home was well managed.”