St Luke’s Hospice in Sheffield has been rated ‘outstanding by the CQC following an inspection in October.
The service was rated outstanding for being effective, responsive and well-led, and ‘good’ for being safe and caring.
Debbie Westhead, deputy chief inspector of adult social care, said: “People, relatives and healthcare professionals consistently praised the exceptional standards of care, treatment and support provided by hospice staff.
“It was very clear to the inspection team that people received excellent care which was founded on best practice ensuring people were involved and central in the planning and review of their care. I commend all the staff at St Luke’s.
“What we witnessed at the hospice was outstanding people-centred care – people told us that they took part in, and enjoyed, a wide range of activities and therapies which were extremely beneficial to their care and support.
“Central to this was the innovative manner in which the service was managed. We received exceptionally positive feedback about the excellent quality of care.”
Inspectors commended the hospice for its level of training, which included a clear year-long programme of events for all staff.
Exceptional feedback was also received on food quality with staff going out of their way to meet residents’ nutritional needs and preferences.
Inspectors also praised advanced care plans for some people who were at the end of life. The plans allowed people to have care in a place of their choice and documented end of life wishes.
A relevant range of anticipatory medicines were recorded on medicine charts and stock medications were available to respond quickly to people’s needs in the cases of sudden changes in condition.
To read the full report, click here.