Shaw healthcare’s Deerswood Lodge in Crawley, West Sussex has been told to improve by the CQC for the third consecutive time.
The home, which cares for up to 90 elderly people, received requires improvement for safe, effective and well-led, and ‘good’ for caring and responsive, following an inspection in July.
The CQC found that medicines were not always stored safely and people did not always receive their medication in a dignified manner.
Records documenting people’s care such as topical cream, fluid and repositioning charts were not always fully completed, the CQC noted, and reviews of care records had not always taken place following incidents. Furthermore, the CQC said staff were not always provided with the most up to date and current guidance to inform practice.
On the positive side, the CQC found that people were asked for their consent for day to day decisions that affected their care and residents reported that staff made them feel safe. People were also protected from the spread of infection and residents had a positive dining experience, with staff demonstrating respect.
Liam Scanlon, Director of Compliance & Governance for Shaw healthcare, said: “We’re very disappointed with the outcome, especially as Shaw has its own strict quality guidelines. The report highlighted aspects of the service which require attention and they are now the significant focus of senior management.
“We were pleased to see that the report noted an improving picture and highlighted that staff were kind, caring and compassionate and demonstrated respect and people’s privacy and dignity were maintained. It was also noted that there was a fun, lively and welcoming atmosphere at the home.”