Shaw healthcare’s Rotherlea Care Home in Petworth, West Sussex has been taken out of special measures but is still rated ‘requires improvement’.
The residential home for up to 70 people, including those living with dementia, had been in special measures since January 29 but has been upgraded to requires improvement following an inspection in June.
The CQC said: “Although improvements had been made since the last inspection, people were not always protected from the risk of harm. Medicines were not always administered according to prescribing guidance. Risks to people’s safety had not always been considered or lessened.
“People requiring modified diets had sometimes been given foods that had the potential to cause them harm. Systems and processes did not always ensure that people were protected from the risk of abuse. People were not always provided with enough to eat and drink to meet their assessed needs.”
On the positive side, the CQC said although there were “continued concerns” about the service, its leadership had improved, and systems and process had been introduced, though they were still be embedded.
The CQC said the provider and home manager had focused on changing the home’s culture and residents, relatives and staff had been complimentary about this.
On relative commented: “I’m hopeful that things will get better now there is a new manager, she’s always around and willing to talk to you. The staff seem to be a bit more relaxed.”
Mike Smith, Chief Operating Officer, said: “I think this improved rating reflects the efforts that have been made by our manager, Jess Geall, and her team. I acknowledge that there are more changes that need to be made to get to where we need to be and we’re focussed on making those happen.”