The Hawthorns in Evesham, Worcestershire has become the first Shaw healthcare care home to achieve CQC ‘outstanding’.
The home, which supports almost 50 people living with dementia or acquired brain injuries, joined the top 3% of adult social care services following an inspection in February.
Mike Smith, operations director at Shaw healthcare, said: “CQC inspections act as an independent benchmark of the quality of management and care provided in a residential home, so receiving an outstanding grade is a major achievement and a vote of confidence for everyone who works at the Hawthorns.”
As part of their report, inspectors said: “The atmosphere within the service was exceedingly friendly, comfortable, inviting and open. Positive and innovative ways to support people had been and were continuously being developed.”
They also added that there is a “high level of training [of staff]” and that the home’s staff placed residents and relatives “at the heart of the service”.
The commendation comes just months after the home’s manager, Mary Tasker, received the University of Worcester’s Hennell Award, which recognised her contribution towards providing person-centred dementia care, leading to a positive impact on residents, their families and the local community as a whole.
Mary said: “I can’t express how proud we are to have received this commendation from the CQC. The report is a culmination of all of the hard work our team has put in to make the Hawthorns a standard-bearer in dementia care.
“Without the diligent work of our staff, this recommendation would never have happened, so I’d like to thank each and every one of our team for what they have achieved.”
Mike added: “The home, staff and manager are no strangers to success. Although she would be too modest to say so, Mary has excelled in recent years, from award wins in our own Shaw Star Awards, recognition in the National Dementia Care Awards and, more recently, the Hennell Award. It’s clear she’s fostered a good team ethos which has led to an environment of person-centred care at the Hawthorns, and the latest CQC report highlights and recognises this.”