A Leicestershire care home has been rated Inadequate by the CQC after an inspection found a resident physically and sexually assaulted other residents and staff on 24 occasions.
The inspection of The Amwell Care Home in Melton Mowbray also found that staff failed to use PPE in line with government guidance despite a “significant COVID-19 outbreak”.
The report highlighted a number of failings at the service in terms of preventing and controlling infection.
These included staff handling breakfast without wearing gloves and moving between people’s bedrooms without changing PPE or washing or sanitising their hands.
The report said staff did not know which people were COVID-19 positive and residents testing positive were not safely barrier nursed in their bedrooms. COVID-19 specific care plans and risk assessments were not in place with agency staff not working exclusively at the service and not being tested regularly for COVID.
A spokesperson for the home said: “Our aim is always to provide the best possible care to those we support and it is a responsibility we take extremely seriously, which is why we were so disappointed with the CQC’s findings following its recent inspection.
“In response to the concerns raised, we immediately developed a thorough management action plan to address all suggested areas for improvement and we have been working closely with Leicester City Council, the CQC and our staff to implement this.
“As part of this action plan, which is being overseen by a new management team, we have reviewed the way we identify, monitor and respond to challenging behaviour to ensure that the safety of our staff and residents is maintained at all times. We have also provided staff with additional training on positive behaviour support techniques and caring for our residents who suffer with dementia.
“Whilst we recognise that some of the residents we support will display challenging behaviours, there are boundaries in terms of what is acceptable and we will not tolerate anything that has a negative effect on the wellbeing of our staff and residents.”
The home said it had introduced enhanced staff training on infection prevention and control procedures and the correct use of PPE and was recruiting a new Housekeeping Supervisor to conduct regular audits and ensure procedures were being implemented. New COVID care plans have also been introduced for every resident.
“We are making strong progress and we have introduced a new quality assurance system to ensure there is senior management oversight of all the issues raised by the report and the actions we are taking to address them,” the spokesperson added. “We are on track to bring the home back to the high standards that we expect and that those in our care deserve.”