‘Serious shortfalls’ found at Inadequate rated care home


A Norfolk care home has been rated Inadequate after “serious shortfalls” were found in the level of care provided.

Mayflower Court in Norwich, which is run by NorseCare, was inspected by the CQC in June.

The CQC found shortfalls in infection prevention and control and a poor standards of cleanliness, as well as a lack of adherence to COVID-19 government guidance.

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Some relatives reported a serious of concerns, including the number and frequency of falls, poor reporting and communications, unsanitary environment, personal items going missing, laundry completed to a poor standard, insufficient staff numbers to support people to the toilet in a timely way and a lack of access to personal care such as regular bathing, nail care and shaving.

Interim Chief Executive Officer, Justin Galliford, said standards of care found by the CQC were “unacceptable” and had offered to meet with relatives to discuss their concerns.

Justin, who is soon to be appointed to the NorseCare Board said the care provider had taken immediate actions on the most urgent of the issues raised following the CQC inspection earlier this year.

“However, we fully recognise that more work needs to be done to ensure improvements are fully delivered and maintained. This is a top priority, and we want to assure people that everything will be done to reinstate the highest quality services at Mayflower Court as soon as we can,” he added.

Justin explained that additional focused resources and support from across the organisation were being brought in ensure improvements were delivered at pace.

“We won’t get everything right overnight, but the frontline staff at Mayflower are working incredibly hard and we must ensure they have the resources to continue to keep residents safe and supported and can offer the highest standards of care every day,” he said.

“Of course, we also offer support to our residents and their families to discuss any concerns they have and ensure they can, once again, feel confident in the services there.”


Tags : CQCInadequateNorsecare

The author Lee Peart

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