“Serious concerns” have been found at a Four Seasons care home rated ‘inadequate’ by the CQC.
Park House in Prenton, Merseyside, which provides residential and nursing care for up to 111 people, was placed in special measures by the CQC following an inspection in April.
The CQC said: “People we spoke with told us that they felt safe living in the home, however, during the course of the inspection we identified serious concerns with the service.
“Complaints, accidents, incidents and safeguarding processes were inadequately managed and not reported by staff either through communication channels within the home or by using the provider’s electronic system. Audits of the service were ineffective and, in some cases, not carried out.”
The regulator said medicines were not well managed at the service, citing one resident who had not received their medication in two days.
A “high use” of agency staff was found to have impacted on the quality of care provided with residents and their families raising issues concern staffing levels.
While residents told inspectors that staff respected them, inspectors observed behaviour contradicting this, including carers not knocking on people’s doors before entering and one staff member being overhead loudly telling a person they were assisting them go to the toilet.
People living with dementia were found to have been put at risk of dehydration by a “constant preoccupation” with walking them.
Environmental risks were also identified, including loose pipe covers, a bath with a missing panel, broken door locks and loose toilet seats. The home’s external areas were described as “not well kept”.
A Four Seasons spokesperson said: “We regret that Park House has fallen below the high standards that we expect and that the CQC requires. We take our responsibilities as a care provider seriously and have thoroughly reviewed the findings of the latest inspection report. We have appointed a new home manager and are providing additional oversight from our regional management team. A comprehensive action plan is in place, and our Head of Quality Improvement and Resident Experience specialists are supporting colleagues in the home to achieve timely improvement.
“We are meeting with residents and their relatives to discuss our action plan and to listen to any points they may wish to raise about any aspect of care provision.”