Secret camera footage prompts CQC inspection

A York care home has been told to improve following a CQC inspection prompted by secret camera footage taken by a resident’s relatives.

Minster Grange Care Home, operated by Life Style Care, was rated ‘requires improvement’ for being safe, effective, caring and responsive, and ‘inadequate’ for being well-led following an inspection in November.

The inspection was prompted by concerns raised by Carol Brough and her sister Susan Sharpe who planted a camera by their father John Elmer’s bed after becoming concerned about the care he was receiving, The Northern Echo reported.

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The sisters had become concerned after finding bruises on Mr Elmer’s arms and hands.

The CQC said: “This inspection was in part prompted by concerns shared with us by the family of a person who lived at Minster Grange Care Home. Concerns related to poor moving and handling practices, infection prevention and control issues, staff training and the response to accidents and incidents. We used this information to plan our inspection and have reported our findings in relation to these concerns in the body of our report.”

Footage taken by the sisters included staff failing to use hoists to bring Mr Elmer to his feet after he fell.

Home manager Alison Redhead said the CQC’s concerns had been accepted and were “being used to motivate both improvements in the delivery of quality assurance and outcomes for our residents”.

Alison added: “Details of proposed improvements have been submitted to CQC. These will be supported by additional management resources designed to ensure systems to assess, monitor, and improve quality and safety are embedded at all staff levels.”

To read the full report, click here.



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