A previously ‘Inadequate’ care home has completed a dramatic turnaround after being rated ‘Good’ in all areas.
Runwood Homes’ Elizabeth in Benfleet, Essex has achieved the remarkable turnaround over the last 18 months, after admissions to the service were restricted in September 2018 following an Inadequate rating.
Home Manager, Arrianne Concepcion, said: “The team are very much delighted to have received a ‘Good’ rating following our latest CQC inspection at Elizabeth House. The passion, commitment and dedication we all have to look after our residents remains our top priority and we are very happy that this is reflected within the report. We will continue to work hard and go above and beyond in the service of our residents.”
A Runwood Homes spokesperson said the new rating had been “crucial for instilling confidence and a good reputation within the local community” due to the service being rated Inadequate in September 2018 and following an “unsteady management period”.
The service, which is registered to care for people for people over the age of 65, including those living with dementia, was rated ‘Requires Improvement’ in its previous inspection in February 2019.
The CQC said: “People and those acting on their behalf told us they were treated with care, kindness, respect and dignity. Staff had a good rapport and relationship with the people they supported, and observations demonstrated what people told us.
The regulator also noted that “suitable arrangements were in place to enable people to participate in meaningful social activities to meet their needs”, and also that “people’s comments about the management team were positive”.
To read the report, click here.