Staff at Runwood Homes’ Memory House, Essex, are celebrating an improved rating from the CQC following an inspection in December.
The 39-bed home, which provides expert care for older people, including those living with dementia in Essex, was awarded ‘Good’ in all KLOEs, having previously been rated ‘Requires Improvement’ in Effective while registered with its former provider.
The CQC said: “People told us they felt safe and well cared for and relatives were happy with the care provided. Staff knew how to keep people safe from harm and risks to people had been assessed and monitored. The service was clean and hygienic and had an infection prevention and control policy in place. There were enough staff to look after people. There was a robust staff recruitment process in place. People received their medicines safely.”
Commenting further, the CQC noted the home’s dining experience had been improved as required following its previous inspection.
“At this inspection we found the registered manager had made lots of changes and improvements to how meals were served,” the CQC said.
“People were provided with a meal of their choice. People were able to choose where they ate their meal and the dining experience was pleasant. One person said, ‘You can always ask for something to eat if you are getting hungry.'”
Home Manager of Memory House, Rose Navarro, said: “We are so pleased to officially receive a ‘Good’ rating with the Care Quality Commission. At Memory House, providing person-centred care is at the forefront of all that we do. It is a privilege to work alongside such a dedicated and passionate team, who continue to provide good-quality care. Our continuous training and service monitoring ensures a safe, inspiring and comfortable living environment for all.”
Gavin O’Hare-Connolly, Chief Operating Officer for Runwood Homes Senior Living, also commented: “I am delighted to see this service improve to ‘Good’ in all key lines of enquiry. Rose, the Home Manager, and her wider team have worked hard to both implement and sustain the standards of care we expect across Runwood Homes. We look forward to welcoming new residents at Memory House imminently.”