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RMBI homes beat national average in satisfaction survey

RMBI March 2015Connaught Court

RMBI care homes, the Freemasons’ charity organisation, have received top marks in a Your Care Rating survey of care home residents.

The results showed that 98% of residents living in an RMBI Home said that they were satisfied with the overall standard of care at the Home, compared to the national average of 96%.

Amongst the findings, 98% of RMBI residents said that staff treat them with kindness, dignity and respect and that the Home is a secure and safe place to live in. Of the residents surveyed, 95% said that they can take part in activities and hobbies at the care home if they want to.  All RMBI care homes provide regular creative and art based activities from flower arranging to painting and musical entertainment, to support residents’ wellbeing and to help them keep active.

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The Your Care Rating survey is the UK’s largest survey of care home residents. Now in its fourth year, it aims to give care home residents a voice by giving their views through an independent survey.  It also helps care providers to see which areas they are performing well in and where they can improve the quality of care. Over 20,000 residents in 963 homes across the country took part.

Edna Petzen, Assistant Director of Marketing, Quality and Compliance at RMBI, said: “The Your Care Rating survey is a useful tool, helping us to really understand how residents feel about living at our Homes. We’re focused on providing the highest level of person centred care across our 17 care homes, which is all about treating people as individuals and working closely with residents to make sure they receive care that is specific to their needs. We’re delighted to see such positive results for the organisation and continue to look for ways that help give our residents the best quality of life.”

Tags : Care HomesFreemassonsResearchRMBIYour Care Rating
Rob Corder

The author Rob Corder

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