Connaught Court in York has become the third RMBI Care Co to achieve a CQC Outstanding rating.
The home, which provides residential, nursing and dementia care for up to 94 residents, joined the top 4% of adult social care services following an inspection in November.
The CQC said: “Staff were friendly and demonstrated a passion for providing a good quality service. They demonstrated a good knowledge of people’s personalities, diverse needs, and what was important to them. People were treated with kindness; they were actively listened to and their choices respected.”
The service’s management team were praised for being “extremely knowledgeable” and “passionate about people” and ensuring people’s needs were paramount and best practice was followed.
Inspectors also praised the home’s dementia care areas for being “homely and informal with a calm and relaxed atmosphere.
Further plaudits were given to Connaught Court’s work with other health providers and its engagement with the local community through visits to old schools, workplaces and sports events. People at the service are also encouraged to look after the home’s resident birds, rabbits and chickens.
Home Manager, Victoria Wilson, said: “We are absolutely thrilled at receiving our ‘Outstanding’ rating from the Care Quality Commission. We are passionate about ensuring an excellent standard of care at our Home and committed to providing the best support possible for our residents. Our vision is that this is our residents’ home, so it should be welcoming and full of warmth. Our motto is that it’s not just a care home, it’s a home with care.”
Managing director, Mark Lloyd, added: “I am delighted to see Connaught Court being rated in the top 2 or 3% of highly rated care homes in the country. We have an amazing team in place at the Home who at all times focus on the wellbeing and quality of life of people living at the Home. It is fantastic to see this reflected in our regulator’s report.”
According to the report, published by CQC on 31 December 2019: “The management team were extremely knowledgeable in their role and passionate about people which directly impacted on outcomes for people. They ensured the person’s needs were paramount and that best practice was being followed. This was evident in the ethos of the way the home was run.”
The report also praised the quality of the Home’s dementia support: “The areas of the home where people living with dementia lived, were clearly developed in line with best practice. They were homely and informal with a calm and relaxed atmosphere.”
The inspection, carried out between 12 November and 20 November 2019, found that: “The management team and provider were deeply committed to continuous improvement that would benefit people using the service.”
The report recognised how effectively the Home’s staff work in partnership with other health providers within the community, noting: “One visiting professional told us, “It’s lovely. I go to different care homes every week. This is one of the best, if not the best.”
CQC also highlighted the Home’s activity programme, designed to prevent social isolation. The report said: “People regularly engaged in the local community. They were supported to visit old schools, work-places and events such as cricket games.”
The report praised how residents were supported to remain as independent as possible: “People were encouraged to look after one of the many animals within the service including birds, rabbits and chickens.”