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Retirement village achieves five-star ‘outstanding’ rating

Middleton Hall II

Middleton Hall Retirement Village, near Darlington has become one of only three organisations in the north of England to be ranked ‘outstanding’ in all five CQC categories.

Only one other care home in the north, Peregrine House in Whitby, has achieved ‘outstanding’ ratings in all five categories.

Jeremy Walford, managing director of Middleton Hall, said: “I am obviously delighted that the CQC agrees that we are outstanding.  What is particularly significant is that the report covers every part of Middleton Hall – all our team contribute to our achievement of being outstanding and indeed we are fortunate to have such an outstanding team working at the retirement village.”

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Middleton Hall Retirement Village includes 36 independent bungalows and 29 apartments for fully independent residents who have access and use of all the communal facilities.

Support is also provided for up to 77 residents via independent living with support, residential and nursing services.

Debby Lamont, registered manager and head of Care and Quality at Middleton Hall, said: “I am delighted that the dedication and commitment by all our staff across the whole retirement village has been recognised.

“Everybody has a major part to play in the person centred service we provide.  We continually strive for excellence and continuous improvement at Middleton Hall.

“This is embedded into our culture and values system. I am so pleased the CQC inspectors could see how we work with residents so that they really live life to the full. Without exception, every single member of staff genuinely cares about residents, each other and our wider community.”

Debbie Westhead , CQC’s deputy chief inspector for Adult Social Care in the North, added: “Without exception, people using the service and their families, told us they were extremely happy with the level of care received and we saw highly motivated staff that were very satisfied with the work that they were doing.

“The culture at Middleton Hall was also very impressive. It was caring, open and transparent. Staff worked closely and effectively with other healthcare partners and really took people’s views on board and acted on feedback.”

The home will open a new purpose built innovative care facility in May, which will house two, eight bed households with a high ratio of staff to residents.

Residents will be actively encouraged to live like they would have at home, participating in daily tasks including cooking, baking and housekeeping.

To read the CQC report, click here.

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The author Lee Peart

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