A coroner’s inquest has heard that care home staff dismissed a resident’s complaint of a broken arm days before she died.
The inquest at Teesside coroner’s court in Middlesborough heard that Eileen George complained to staff at MHA’s Reuben Manor Care Home in Eaglescliffe that her arm was broken while she was helped to dress and wash on 29 December, 2019, TeessideLive reported.
Staff told Ms George, who had suffered a broken arm 10 months earlier, “it’s better now” following examination but her daughter took the 84-year-old to hospital where an x-ray confirmed a fracture from “unknown” causes.
An investigation by the home found that staff had not initiated a hospital visit when Ms George complained of pain.
Ms George’s condition deteriorated following the fracture and she sadly died at the care home on 4 January 2020.
A post mortem conducted by Dr Jan Lowe found Ms George had osteoporosis.
Her cause of death was ruled as frailty of old age, dementia and fracture of the right humerus.
Assistant coroner Jo Wharton said she was satisfied with the medical cause of death and added that the fracture was possibly due to osteoporosis.
She said the second fracture appeared to have occurred when Ms George was getting dressed although the “specific circumstances cannot be determined”.
The assistant coroner said any issues identified by the investigation had been remedied by the care home.
An MHA spokesperson said: “Eileen George was a well-loved resident at MHA Reuben Manor care home and we extend our sympathies to her family on their loss. At MHA we take very seriously any incidents or deaths which we can learn from to improve even further the quality of care we provide our residents. As the coroner heard, we have taken a number of actions following Eileen’s death and shared these, not just with the team at MHA Reuben Manor but across all our homes.”