Nightingale Hammerson CEO Helen Simmons has shared her tips on how to provide outstanding care.
The CEO, of Nightingale Hammerson, which runs the ‘outstanding’ rated Nightingale House in Clapham, spoke on the second day of the Residential & Home Care Show at ExCeL London.
“Having the right staff is absolutely at the heart of everything we do,” Helen said.
“You have to get on top of your staffing and have lots of leaders in your organisation.”
Getting staffing right also included moving on people who are not interested in living your home’s culture and values, Helen added.
“We put our values at the top of what we do,” she said.
“Our staff feel that our values and behaviours are really embedded.”
Helen stressed the importance of values based recruitment and asking values based questions during interviews.
In terms of boosting recruitment, Nightingale Hammerson has added a specialist nursing role with a slightly higher salary. Helen also noted that offering incentives for employee referrals was important.
Nightingale holds a monthly careers fair which has been very successful and has also recruited nurses from Greece.
Helen said it was important to manage risk and not avoid it and to trust and empower staff to make decisions.
“We like innovation and to try new things,” Helen said.
The operator was the first to launch an onsite intergenerational nursery that has been running successfully for 18 months (see First of its kind care home nursery opens).