Staff failed to refer or investigate the possible cause of a resident’s “unexplained bruising” at a nursing home in Brighouse, West Yorkshire.
The incident was one of several safeguarding issues discovered by the CQC during an inspection of St Winifred’s Nursing Home.
Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said: “It is a matter of concern that the service was not referring safeguarding concerns to the relevant authority. It is also a matter of regret that care records were not accurate and did not reflect the needs of people in the nursing home.
“Inspectors noted that while people’s interests and hobbies were recorded, this information was not used to support people in meeting their social care needs. In addition complaints were not recorded and dealt with in accordance with the provider’s complaints procedure.”
The home, which is run by Vishomil Limited, was rated inadequate for being Safe, Effective, Responsive and Well-led, and Requires Improvement for being Caring following an inspection in April.
Ms Westhead added: “The leadership and management of the service was neither effective or consistent. The service did not have processes in place to assess, monitor and mitigate risks to people’s health, safety and wellbeing. This service is not well-led.”
CQC visited the home, which provides personal and nursing care for up to 38 people, after it was previously rated Requires Improvement.
To read the report click here.