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Research finds care home managers’ time best spent on back office tasks

Clare Humphrey II

The majority of care home managers believe their time is best spent on management and back office responsibilities, according to a new survey.

In the survey of care home managers attending this year’s Health Plus Care show by the Professional division of Miele, over half of managers said they spent too much time personally carrying out care rather than managing the business.

Clare Humphrey, business account manager for care at the Professional division of Miele, (pictured), said: “It’s promising to see that care home managers are generally confident in their ability to carry out operations effectively, and that they realise the benefits from dedicating appropriate attention to the vital ‘behind the scenes’ administration. By dedicating time to managerial tasks, such as recruiting and sourcing the most cost-effective equipment and provisions, managers can drive efficiencies throughout the business to help it be profitable and remain open despite the challenging market conditions.”

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When asked how highly they rated themselves, care home managers were generally confident in their skills in finance, operations and new business, marking themselves at five out of 10 or above. Yet skills in HR and technology were generally not rated as highly.

Clare added: “Striking the ideal balance between time spent in the back office and on the floor is difficult, but managers should aim for a ratio of around 75%/25% so they can effectively manage the business but also take time to focus directly on the residents to ensure all their needs are being met and that they’re receiving the best standard of care possible.”

Tags : care home managersMiele Professional
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The author Lee Peart

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