Not for provider Quantum Care is celebrating after receiving its first ‘outstanding’ from the CQC.
Belmont View in Hertford joined the top 3.5% of care home providers following an inspection in February.
CEO Maria Ball said: “I would like to extend my congratulations to the Belmont View team on such a fantastic report.
“It is a testament to the hard work our dedicated staff team puts in day in, day out and I am immensely proud of their achievement.”
The CQC observed the “new and innovative ways” the home found to engage with residents and noted there was a “relaxed and friendly” atmosphere in the home.
It noted that wider company values were embedded in day-to-day life at Belmont View, with the provider’s ethos and values being delivered. For example, staff undertook extra tasks in their own time to ensure people’s dignity was met.
Inspectors also praised the home’s “in-depth training” in areas of dementia, continence, falls and nutrition. This led to people’s care being improved as a result. The manager was championed for “developing a staff culture of coaching and mentoring among the staff team to improve the care people received”.
Director of Adult Care Services at Hertfordshire County Council, Iain McBeath, who joined staff and residents for celebrations at the home, said: “I am delighted that Quantum Care have become one of the select few to receive an outstanding rating from the Care Quality Commission. This only comes with hard work, dedication and genuine care from the staff and the manager. Congratulations to Sharon and her team.”