QCS, a specialist in helping care home operators master the intricacies of CQC inspections, is adding advice in its monthly updates that specifically aim to get services to the coveted Outstanding rating.
Ed Watkinson, director of care quality for QCS, says that its method is moving from ensuring services are always compliant, to helping them achieve the highest possible rating.
Currently only 0.6% of services are rated as Outstanding by the CQC. The percentage is even lower for homes offering nursing care.
“It will take about a year to update all of our policies and procedures, but we are already updating around 2300 operators with advice on how to work with CQC inspectors to reach Outstanding,” reveals Mr Watkinson.
Policy review sheets, which all QCS customers receive every month, detail any fresh regulations that apply to care home operators. They include details of the new policies and suggest action that the manager should take. The latest policy review sheets have an additional section for what the policy means in relation to operators aiming for Outstanding ratings.
“One of the biggest issues is that care providers don’t think about how to present and sell the quality of their care to inspectors when they arrive. They can be like rabbits in the headlight and forget to give examples of Outstanding practice. My message is to understand what inspectors are looking for, record every instance of the care you provide that meets their criteria, and don’t be afraid to show it off if an inspector calls,” Mr Watkinson concludes.