People receiving care and those looking after them support the need for a social care revolution, research has found.

According to Younifi, a solution provider for local authority adult social care departments, 72% of adult social care recipients and 78% of those looking after them believe there must be a better way of delivering care.

Tony Pilkington, managing director of Younifi (pictured), said: “We know a revolution is overdue in the care system and with our ageing population and one in three of us expected to get dementia, local authorities have the public mandate as well as the all too regular headline-topping challenges to be ambitious.

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“It’s time to change those perceptions and consider the alternative possibilities for care delivery and management that technology enables.”

The research revealed that less than a quarter (23%) of those receiving care feel they know enough about the types of services on offer to enable them to make informed decisions about care choices in the future.

Only 40% of carers considered themselves to be knowledgeable enough to navigate the system.

Just 12% thought they had sufficient knowledge to make decisions on the right choice of care for their family member or friend.

Almost three quarters (71%) of care recipients did not know much their care costs, with only 27% of providers claiming to have a ‘fairly accurate’ or precise understanding of costs.

The research revealed that 68% of people want to be in control of their care.

Over three quarters of respondents showed an interest in the use of technology to both access and manage their care. Care recipients wanted technologies to give them independence (88%); to help them remain in control their own care (87%); to help them stay informed (84%); and to help them remain at home (82%).

Only 11% of care recipients said services were highly tailored to their needs despite 63% wanting this and only 8% not caring about personalised services.

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The author Lee Peart

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