A West Midlands care home previously rated Good in all areas has been given an Inadequate rating in its latest inspection.
Island Court in Dudley, which is operated by Orchard Care Homes, was given the CQC’s lowest rating following an inspection in June.
Following its inspection, which was prompted in part by notification of a specific incident, the CQC said: “People were not effectively safeguarded from abuse. Allegations of abuse were not always investigated or referred to external agencies. Risks to people were not always well managed and the provider did not always put people’s safety first. This left people at risk of ongoing harm.”
The CQC noted that people did not always receive their medicines as prescribed with insufficient staff provided to meet their needs.
Inspectors said there was not an effective system to monitor deprivation of liberty authorisations and staff had not always gained people’s consent for their care.
People were found to have spent long periods of time in their bedrooms with activities not personalised to individuals who were not able to take part in group activities.
Some people’s nutrition and hydration needs were not fully met with some residents not being supported to maintain a healthy weight.
An Orchard Care Homes spokesperson said: “We are naturally very disappointed with the inspection report which does not reflect the high standards of care to which we aspire. We are taking the feedback very seriously and a robust action plan that is already making a tangible difference is in place, together with senior management support.
“The inspection took place six months ago and during this time we have been working closely with the regulator and are confident that our actions will lead to sustainable improvements. We would like to reassure the residents and their families that we take the situation extremely seriously and our priority is to work closely with CQC and local authorities to appropriately address all of the issues raised in the report.”