A previously ‘Good’ Bradford care home has been rated ‘Inadequate’ and placed in special measures by the CQC.
Priory Group’s Cooper House, which was rated Good in 2018, was inspected in May and June after concerns were raised about falls and risk management.
The report commented: “People were at risk of harm as the provider had not identified, assessed or mitigated risks. This included risks related to people’s health and care needs as well as environmental risks. Safeguarding procedures were not followed consistently.”
Parts of the home were found to be unclean and not well maintained. While some rooms were “personalised and comfortably furnished” others were “stark and bare” with damaged furniture and no personal effects”.
Infection control procedures were not always followed, with PPE not worn correctly and social distancing not maintained.
The CQC added: “There were not always enough suitably qualified, competent, skilled and experienced staff deployed to meet people’s needs and keep them safe.”
The report said staff were “rushed” and did not have the skills or competencies to meet the needs of people living with dementia.
More positively, the CQC noted: “The provider was responsive to the inspection findings, took action during and after the inspection and shared plans to improve their systems and processes.”
A spokesman for the home said: “We take the CQC’s findings extremely seriously, and have made comprehensive improvements. Care staff are receiving further guidance and support from senior management and appropriate professionals. We have taken immediate steps to ensure guidance around COVID-19 prevention and PPE is followed correctly.
“We have also reviewed and made changes to some care processes, such as care planning. Some new furniture has been purchased, and a large-scale refurbishment is about to commence. Our residents’ wellbeing and safety is our main priority as we move forward with further changes, whilst working closely with the CQC and residents’ relatives. Priory Adult Care takes pride in delivering high-quality services, and 89% of our homes are rated by the CQC as good or better, against the national benchmark of 85%.”