Wisteria House in Plymouth has become the latest care home to achieve the ultra-rare Outstanding overall rating from the CQC following an inspection in January 2016.
The home was rated Outstanding for being caring and well-led and Good for being safe, effective and responsive to people’s needs.
A home needs to be Outstanding in two out of five criteria and Good in the other three to achieve the Outstanding overall rating.
Only 0.5% of care homes in England have been rated as Outstanding this year.
Deborah Ivanova, CQC’s deputy chief inspector of adult social care, explained: “We received many positive comments about the care at Wisteria House and it’s encouraging to report that there was an openness to learn and deliver an exceptional level of personalised and innovative care.
“Staff had the right skills and knowledge to meet individual needs and should feel proud of the work they do and for the positive relationships they have with residents.
“Staff said morale was excellent and managers were visible, approachable and responsive to suggestions made to improve the quality of service.”
“People should always be cared for by services that are safe, effective, caring, responsive to their needs, and well-led. I would encourage other providers to read this report, and the others we have published on services we have rated Outstanding, to see what they can learn.”
The report highlights a number of areas of Outstanding practice, including:
- Providing excellent and strong person-centred care that enabled people living with dementia and at end of life care to achieve their potential, goals and to continue with a range of varied activities.
- Encouraging people to remain independent and healthy by supporting their involvement in personal and meaningful activities.
- For being exceptionally well-led and managed effectively with clear visions, values and enthusiasm that were embedded and embraced by the staff to, “Promote choice and control over one’s life that adds meaning and purpose…where individuals can experience living positively with dementia.” The service was exemplary in responding to people’s needs and preferences.
- Staff spoke highly of and were passionate about their work, comments included, “I love working here.” and “We always put people first” and relatives told us “Their (the staff) approach is very good – very dedicated.” Staff clearly demonstrated they understood how people’s dementia could affect them and showed concern for people’s well-being in a meaningful way.