People living at an Inadequate rated care home have been provided with alternative accommodation to ensure their safety and wellbeing.
The action was taken by the CQC following inspection of Summerfield House in Birmingham which is run by N H Care Limited. Four people with a learning disability or autism were living at the home at the time of the inspection.
Debbie Ivanova, CQC deputy chief inspector for people with a learning disability and autistic people, said: “Our latest inspection of Summerfield House found a truly unacceptable service with a poor culture where abuse and people being placed at harm had become normal, with no action taken to prevent incidents from happening or reoccurring.
“Records showed incidents of physical, verbal and emotional abuse incidents which had not been dealt with appropriately or followed up. Physical assault between people had become commonplace, made worse by a widespread lack of recognition from staff about the inappropriate and abusive practices going on.
“Care records and the language used by staff to speak to people were derogatory with no thought given to people’s dignity and wellbeing.
“We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted and this was not happening.
“Services must inform CQC and other statutory bodies when they identify safeguarding concerns such as these to ensure people’s safety. This service’s continued failure to refer all instances of abuse and thoroughly investigate concerns has put people at prolonged risk of harm and created a closed culture at the home.
“We continue to monitor the service closely and will take further action if we are not assured the necessary and urgent improvements are made.”